Business Office Hours

Monday - Friday

9:00 am - 5:00 pm

504 Snidow Street

Pembroke, VA 24136

(540) 626-7111 Phone

(540) 626-3290 Fax

News & Events

You Asked... We Answered! 

Check out the exciting changes to our Bundles!

ESPN3 Coming Soon

PemTel is pleased to announce that ESPN3 will become available soon!  More details will be coming, so stay tuned!

Notice of Upcoming Board Election

Elections for Pembroke Telephone Cooperative Board Members will be held at the 2012 Annual Meeting on May 10, 2012

Any Member interested in running for Director who resides in Districts 2 & 6 as specified in the 2011 Giles-Craig Telephone Directory page 44 and meets the qualifications in Article IV, Section 4(1) on pages 36 & 37 of the Bylaws, shall submit a written request to Pembroke Telephone Cooperative, Attn: Nominating Committee, P.O. Box 549, Pembroke, VA 24136. 

The official District boundaries and map are on file at the Business Office.

Written requests must be received in the Cooperative’s Business Office by the close of business on the second Tuesday in March.  

Any member shall be eligible to be nominated, elected, and remain a Director of the Cooperative provided that he or she meets the criteria outlined in the Cooperative’s Bylaws.  For additional information regarding these criteria or other questions, please contact the business office of Pembroke Telephone Cooperative at 626-7111.

Attention PemTel Long Distance Calling Card Customers

For customers using our PEMTEL calling cards, effective October 31, 2011, the cards have been discontinued and you will no longer be able to use them.  If you have any questions, please contact our Business office at 540/626-7111.  Thank you! 

Cable Cards  

Giles-Craig Communications, Inc. offers cable cards which allow access to digital cable services without the need for a set top box. The cost is $2.00 per month.  These cards are to be self installed. Service charges will apply if cable cards are installed by Giles-Craig Communications, Inc. technicians.

PemTel Quarterly Newsletter 

For important information regarding Pembroke Telephone Cooperative events and happenings, federal regulatory issues, and other important information please refer to our quarterly publication of PemTel News.

To read the latest issue online, please click HERE!

To read the previous issue, please click HERE!

PemTel Online Bill Pay

Online Bill Pay gives you the ability to view, print and pay your PemTel services bill from the privacy of your own home.  To find out more about this service, please select one of the options below or contact our office for additional information.   

PemTel Triple Play Bundles 

Pembroke Telephone Cooperative is offers Triple Play Bundles which combine Local and Long Distance Telephone, DSL High Speed Internet and Cable TV all in one neat little bundle AND all on one bill!  Click for more information!

Closed Captioning

Concerns regarding CLOSED CAPTIONING may be addressed by Postal Mail, Telephone, Fax, or E-mail as shown below:

Complaints regarding CLOSED CAPTIONING may be addressed using the same methods as shown above or directly to the FCC. Complaints must be filed with the cable operator (Giles-Craig Communications, Inc.) or the Commission (FCC) within 60 days of the captioning problem.

Lifeline & Linkup

Lifeline is a government program that assists the disabled, elderly and medically at-risk individuals in receiving telephone service at reduced rates. To be eligible, you must participate in either the Medicaid or Food Stamp programs. Lifeline can only be used for the main telephone line in a household. Linkup helps pay a portion of the connection charges for the telephone service to the outside of your house. If you currently have telephone service with Pembroke Telephone Coop, there is no charge to switch to Lifeline Service. Lifeline reductions do not apply to long distance services, surcharges or taxes. Optional calling services are not offered on telephone lines using Lifeline Service. Being a Lifeline or Link-Up customer does not protect you from being disconnected if you fail to pay your telephone bill. Call our office at 626-7111 for more information.

Important “Do Not Call” Reminder

The National Do Not Call Registry was created to prevent unwelcome calls from telemarketers. It prohibits all telemarketing except from companies with which you have an existing business relationship, and certain non-profit organizations from calling you. Once your number has been on the registry for thirty (30) days, telemarketers should no longer call you. Your number will remain on the registry permanently unless you request that it be removed. The Do Not Call Registry now also allows you to register your personal cell phone numbers. To register your phone number simply call (888) 382-1222 or (866) 290-4238 (TTY) You can also register or obtain additional information by logging on to www.donotcall.gov.

C.P.N.I.

On December 8, 2007 the FCC made changes to the rules for use of CPNI—Customer Proprietary network Information. Pembroke Telephone Cooperative is in compliance with these regulations and will continue to protect its’ members data.

For more information about CPNI, click HERE!

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Last Modified 01/30/2012