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Cable Television
Giles-Craig Basic
$15.00 per month
Channels 2-13
No Set Top Box or additional equipment necessary
Giles-Craig Super Basic
$44.95 per month
Channels 2-72
No Set Top Box or additional equipment necessary
Giles-Craig Digital*
$54.95 per month
Super Basic & Digital Basic
One Standard Set Top Box (included)
Giles-Craig Complete*
$99.95 per month
Super Basic, Digital Basic, HBO, Cinemax, Showtime, The Movie Channel,
Starz! & Encore
One Standard Set Top Box (included)
Add-Ons *
HBO - $12.95 (6) Channels *
Starz! / Encore - $10.95 (11) Channels *
Cinemax - $10.95 (4) Channels *
Showtime / TMC - $12.95 (10) Channels *
Digital Basic - $12.95 (53) Channels *
Equipment
Remote Controls -
If you have a cable-ready TV and/or equipment, it is possible that the
remote provided with that equipment may be all you need. However, if
your television requires the use of a converter box, you may rent one from
Giles-Craig Communications, Inc. These converter boxes come with a
remote control; however, compatible remote control devices may also be
available for purchase from retail outlets in some areas. If your
cable services subscription includes programming that requires the use of a
set-top box or DVR, you may rent one from Giles-Craig Communications, Inc.
These set-top boxes and DVR's come with a remote control; however,
compatible remote control devices may also be available for purchase from
retail outlets in some areas.
Cable Cards - $2.00 per month
Giles-Craig Communications, Inc. offers cable cards which allow access to
digital cable services without the need for a set top box. The cost is $2.00
per month. These cards are to be self-installed. Service charges will
apply if cable cards are installed by Giles-Craig Communications, Inc.
technicians.
Digital Receivers (Set Top Box) - $5.00
per month
DVR w/ i-Guide - $12.95 per month
(additional DVR's only $10.00 per month)
Subscribe to (2) or more premiums and we will throw in one Set Top Box rent FREE
~ OR ~ Upgrade to a DVR w/ i-Guide for only $7.95 more!
* Channels not included in Basic or Super Basic packages require Cable Card, Set
Top or DVR Equipment. Limit one Rent Free Standard Set Top Box per
subscriber.
Channel Lineup
Customer Privacy
Giles-Craig Communications, Inc. provides an Annual Cable Customer and Privacy
Notification which contains important information concerning your cable
television services. This is provided as a service to our customers and in
accordance with Federal law and FCC regulations. This information may also
be viewed online here:
Installation / Service Maintenance
* Application for service and payment of
applicable fees required prior to initial installation. Fee for
installation
* Installation and Maintenance work will be
performed on an appointment basis.
* An estimate of any charges associated will be
provided prior to scheduling.
* Giles-Craig Communications, Inc. employees will
not enter your home to perform work unless a responsible adult over 18 years of
age is present.
* Giles-Craig Communications, Inc. does not offer
repair services for customer owned equipment such as televisions, VCR or DVD
equipment, etc.
Using your Cable Television Service
If you have a cable-ready television set, you
should be able to receive the channels included in Giles-Craig Communications,
Inc. Basic and Super Basic packages without the use of any added devices.
If you are connecting your cable service directly to a cable-ready television
set, please refer to the manual provided with the television for connection
instructions.
If you are connecting your cable service to your
television set through an added device such as a VCR, DVD, Blue Ray, gaming
console or any other device not obtained from Giles-Craig Communications, Inc.
please refer to the manual provided with the appropriate device for connection
instructions.
If you wish to subscribe to additional services
such as digital channels or premiums, you will need a set-top box or DVR which
may be rented from Giles-Craig Communications, Inc. Connection and use
instructions for these devices are available by selecting the device you are
using. Please note that these devices also include a remote control that
may programmed to function with most television sets using the programming code
for your television set. These codes are generally available in the
television manual.
Policies / Conditions of Subscription
Giles-Craig Communications, Inc. reserves the
right to change our services and equipment, prices and fees at any time.
We also reserve the right to re-arrange, delete, add to or change the services
provided on our Cable service. In accordance with Federal and local
regulations, we will notify you in advance of the change and inform you of the
effective date.
You may cancel your service at any time by
calling or writing to us. Verification of identity in accordance with
Federal CPNI regulations will be required.
We reserve the right to terminate your service if
you fail to pay your bill when it is due.
We reserve the right to charge subscriber
accounts for any rental equipment not returned at the time of termination for
any reason. Equipment must be returned in good, working condition and with
all accessories as provided at time of rental including remote control devices,
electrical cords, user guides, etc.
You may not assign or transfer your service to
another party.
Reporting a Problem / Complaint Procedures
At Giles-Craig Communications, providing
high-quality customer care and technical service is our top priority. We
endeavor to resolve any complaints concerning cable television or other services
as soon as possible. Please use the following procedures to help us
resolve your complaints:
1. Contact our Customer Service Department
at (540)
544-2288. Our business office is open
weekdays from 9:00 am till 5:00 pm. An answering service may take your
message at other times.
2. During business office hours, you may speak
with a Customer Service Representative (CSR). Our CSR will attempt to
determine the nature of the problem. If the problem cannot be resolved
over the phone, the Customer Service Representative will schedule a Service
Technician to visit your home, usually by the next business day.
3. If you do not call during our normal business
hours, leave a complete message with the answering service, including your name,
address, work and home
telephone numbers, and a brief description of the problem. When possible,
a Service Technician will be dispatched by the next business day to fix the
problem. In other cases, we will contact
you during normal business hours.
4. Emergencies such as fallen trees or utility
poles, violent storms, or very cold weather may interfere with cable or other
services. We promptly dispatch our crews to correct any emergency.
Please keep in mind that some emergency situations may affect a large service
area, and it may take several days to resume full service to the entire area.
5. We maintain complaint records for at least one
year. Those records are available for inspection by the applicable local
franchise authority and the FCC.
If a problem is not resolved to your
satisfaction, you may write or call us with concerns or complaints.
Customers who find it necessary to file such complaints may do so by contacting
(in order) the following individuals until their complaints are resolved.
Jill S. Williams
Office Manager
1-540-626-7111
Lisa W. Epperley
General
Manager
1-540-626-7111
You may also contact your local franchise
authority at the address shown below:
County of Giles
315 North Main St.
Pearisburg, VA 24134
(540) 921-2525
County of Craig
P.O. Box 57
New Castle, VA 24128
(540) 864-5010
Town of Pembroke
P.O. Box 5
Pembroke, VA 24136
(540) 626-7191
Unauthorized reception of cable service
Federal and state laws make it a crime to
receive, or assist another in receiving, any cable service without our express
authorization. Violators face substantial criminal penalties including
fines and imprisonment.
In addition, we are entitled under the law to sue
cable thieves in federal or state court and obtain injunctions and substantial
damages.
Reception of any cable service without our express authorization is prohibited.
Closed Captioning
Concerns regarding CLOSED CAPTIONING may be addressed by Postal Mail, Telephone,
Fax, or E-mail as shown below:
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Postal Mail: |
Giles-Craig Communications, Inc. |
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P.O. Box 190 |
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Pembroke, VA 24136 |
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Telephone: |
540-544-2288 (CATV) |
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Fax: |
540-626-3290 |
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Email: |
pembroke@pemtel.net |
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Responsible Party: |
Lisa W. Epperley, General Manager |
Complaints regarding CLOSED CAPTIONING may be
addressed using the same methods as shown above or directly to the FCC.
Complaints must be filed with the cable operator (Giles-Craig Communications,
Inc.) or the Commission (FCC) within 60 days of the captioning problem.
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